We at Rime want you to be totally satisfied with your purchase. If you wish to exchange or refund your purchase you may do so within 14 days or shipment/purchase. Please send an email to info@rimenyc.com for a return authorization. Please indicate if you would like to exchange for another size, or item, Please note that no returns will be accepted without a return authorization. We are not responsible for any unauthorized returns And they will be refused and sent back to you.

All items must be unworn, undamaged, and have all of its original tags and packaging. Footwear must all be returned with their original box and must include any extras that may have been in the box like extra laces etc. All, footwear must be returned in an additional box aside from the shoebox.

Pre-orders, special product, and collaborations are non refundable,
*All sale items and accessories are final sale*
Bags maybe refunded or exchanged. *Store credits and gift certificates are not cash refundable nor can they be used on the website.

Refunds/exchanges will be given upon receipt and inspecting returned goods. We will issue a refund within 7 -10 days upon receipt Original shipping is non-refundable, and in the case of an exchange any additional shipping cost will be billed to the customer.

If you have any additional questions please fee feel to contact our
Customer service at 718.797.0675
Mon - Fri 11:00am - 6:30pm

Rime
157 Smith St.
Brooklyn, NY 11201

Customer Service #: 718-797-0675 (Mon-Fri 11am - 6: 30pm)